A clear account of the information behind the next step.

Ringwisp may receive information that a workspace owner or authorized team member enters or connects to the service. This can include account and contact details such as names, email addresses, business details, phone numbers, and workspace settings.

When a team uses missed-call recovery, Ringwisp may process call and missed-call event data, message content, reply drafts, conversation history, lead status, appointment or scheduling details, and other information the team chooses to record. Some of this information may relate to the team’s customers or callers, so workspace operators are responsible for using the service with an appropriate lawful basis and notice.

We use information to provide, maintain, secure, and improve Ringwisp; authenticate users; organize missed-call and service-request workflows; support appointment coordination; provide customer support; prevent misuse; and operate the features the workspace enables.

We may also use information for service communications, operational notices, troubleshooting, and aggregate product analysis that does not identify a particular person. We do not use customer conversation content to send unrelated marketing messages to the contact whose number appears in a workspace.

Ringwisp relies on communications, hosting, database, analytics, security, and other service providers to operate the product. These providers may process information only as needed to provide their services to Ringwisp and under arrangements intended to protect the information they handle.

For messaging, phone numbers, message content, consent status, and related delivery information may be processed by communications providers as needed to send, receive, route, monitor, or troubleshoot conversational messages. We do not sell mobile numbers or SMS consent data, and we do not share them with third parties for those parties’ own marketing or promotional purposes.

Ringwisp uses reasonable administrative, technical, and organizational safeguards intended to protect information against unauthorized access, loss, misuse, or alteration. No online service can promise that information will be secure in every circumstance.

We retain information for as long as reasonably needed for the purposes described here, including to provide the service, maintain records, resolve disputes, enforce agreements, and meet operational or legal needs. Retention can vary by the type of information and workspace settings. We may delete or de-identify information when it is no longer needed for those purposes, subject to backups and other practical constraints.

Workspace users can review or update information available through their Ringwisp account and can ask their workspace operator about contact information or conversation records held in that workspace. Workspace operators can manage SMS consent and opt-out status through the compliance controls and should honor requests from their contacts.

For privacy questions or requests about Ringwisp’s handling of information, email ringwisp-6@polsia.app. We may need to verify a request and coordinate with the applicable workspace operator before completing it.

When a person provides valid consent to a workspace’s conversational SMS program, Ringwisp may use the provided phone number and related message information for missed-call follow-up, service-request questions, status updates, and appointment coordination. Message frequency varies, and message and data rates may apply depending on the person’s plan.

Mobile numbers and SMS consent data are not sold or shared with third parties for their own marketing or promotional purposes. They may be shared with communications and other service providers only as needed to operate messaging. Reply STOP to opt out of messages or HELP for help.